FAQ

FREQUENTLY ASKED QUESTIONS (FAQ)

1. How do I know if the battery/charger will fit my computer? The best way is to check not only the computer model but also the part code on your old battery or charger (e.g., "J1KND", "PA-1650-02"). Enter this code into the search bar on our website. If you are unsure, send a photo of your old part to us at info@topbaterija.lt – we will help you choose the correct one.

2. Will a higher capacity (mAh/Wh) battery damage my computer? Absolutely not. Higher capacity (e.g., 5200mAh instead of 4400mAh) simply means the computer will run longer without a power cord. It’s like having a larger fuel tank in a car – it doesn’t harm the engine; it just allows you to drive further.

3. My old battery voltage is 10.8V, but yours is 11.1V. Is it compatible? Yes, it is. 10.8V and 11.1V (as well as 14.4V and 14.8V) are effectively the same parameters; different manufacturers simply label them differently. They are fully compatible. However, if the difference is significant (e.g., 10.8V vs. 14.8V), the battery will not fit.

4. Are these original batteries? We sell high-quality compatible replacements (analogs). They are manufactured in the same factories using identical cells, so the quality is on par with the originals, while the price is 3–4 times better.

5. How should I correctly start using a new battery? Upon receiving a new battery, we recommend charging it to 100%, then using the computer on battery power until it discharges to about 10–15%. Repeat this cycle 2–3 times. This "primes" the chemical elements for maximum performance.

II. ORDERING, PAYMENT, AND DELIVERY

6. Do you have the items in stock? Yes! All items marked as "In Stock" on our website are physically located in our warehouse in Mažeikiai. You won't have to wait for weeks – we ship on the same or the next business day.

7. I need the shipment urgently; what can you offer? If you need it "here and now," we offer bus station delivery (Bus Parcel). The item will reach you the same day or the following morning (even on weekends). This must be coordinated in advance by calling +370 612 70646.

8. How can I pay? You can pay via online banking (Paysera), bank transfer, or by cash/card upon delivery (if you choose the courier with COD - Cash on Delivery service).

9. I didn't receive an invoice; where can I find it? Invoices are automatically sent to your specified email address immediately after the order is fulfilled. Please check your "Spam/Junk" folder. If you cannot find it, write to us, and we will resend it.

10. Is TOP Baterija a VAT payer? Yes, we are a registered VAT payer. VAT code: LT100015705616. All prices on the website include VAT.

III. WARRANTY AND RETURNS

11. What should I do if I bought a battery, but the model doesn't fit? No problem! We offer a 30-day return guarantee. If the item shows no signs of use, just write to us – we will exchange it for the correct one or issue a refund.

12. What warranty is provided? All batteries and chargers come with a 24-month warranty. We stand behind the quality of our products.